Payment of Fees
Term fees must be paid in advance to reserve your spot and paid before the due date found on your invoice. Late payments attract a surcharge. 1.87% + 30c surcharge applies to Mastercard & VISA payments. 2.7% + 30c surcharge applies to AMEX payments. An 88-cent fee applies to all direct debit payments made by bank transfer.
Duty of Care & Supervision of Children
The Ponds Tennis Academy is not responsible for the supervision of children outside of lesson times. Children are to be picked up from lessons in a timely manner after lessons have been completed.
Makeup & Rescheduling of Lessons
Make-Up lessons are given for private lessons in the case of wet weather and/or up to 1 case of cancellation due to holidays, illness or injury. Voluntary cancellations must be given notice of 24 hours at minimum to qualify for a make-up lesson. For any additional cancellations, fees are forfeited. Credits can be provided for the following term. Refunds are not given. Should it begin raining during a lesson and it is determined unsafe to keep playing, the remaining duration of the scheduled lesson will be made up by addition to future lessons.
Semi-Private & Group Lessons:
Make-Up lessons are given for semi-private and group lessons only in the case of wet weather. If there are group members who are unable to attend a scheduled lesson, their fees are forfeited. Credits can be provided for the following term. Refunds are not given. Should it begin raining during a lesson and it is determined unsafe to keep playing, the remaining duration of the scheduled lesson will be made up by addition to future lessons.
The Ponds Tennis Academy operates within the bounds of the current NSW COVID-19 restrictions. We prioritise the safety of our coaches and students. Coaches wear masks when on the same side as the student to ensure safety. It is up to the student if they decide a mask is necessary for themselves during a lesson. If it is within restrictions to attend lessons, lessons will go ahead. In the case that you may be out of the radius of tennis courts, we consider this bounds for a credit for the following term’s invoice or a make-up lesson at a later date. If you are within restrictions but decide not to attend lessons, this is considered a cancellation (terms are described above). If you are diagnosed with COVID-19, lessons qualify as cancellations and will not be provided with a make-up.